Services
Specialized SAP Business One Phase-2 Support
We don't sell implementations. We fix live systems that aren't working, stabilize rushed go-lives, and build integrations and intelligence layers your business actually needs.
Emergency Support
When you call: Production system failure, data corruption after a bad import, posting process breaking critical month-end close, or integration creating duplicate/incorrect transactions that are contaminating financials.
How we solve it:
- Immediate triage call to understand failure mode and business impact
- Remote diagnostic using SQL profiling, error logs, and data integrity checks
- Root cause identification—not just symptoms
- Surgical fix with testing protocol to prevent recurrence
- Documentation of what broke, why, and how to avoid it
Timeline:
24-48 hours for diagnosis and containment. Full resolution typically 3-7 days depending on complexity.
Deliverables:
Working system, corrected data, written incident report with root cause analysis, and preventive recommendations. T&M at $125/hour, typically $3,000-$7,000.
Review & Redesign
When you call: Your go-live was rushed, workflows don't match how your business actually operates, or you inherited a system configured by someone who didn't understand your industry. Users are working around the ERP instead of through it.
How we solve it:
- Process audit: interview stakeholders, map actual vs. configured workflows
- System config review: chart of accounts, approval hierarchies, allocation rules, UDF usage
- Data quality assessment: identify incomplete masters, inconsistent coding, reconciliation gaps
- Redesign roadmap: prioritized fixes from quick wins to structural changes
Timeline:
2-3 weeks for full assessment. Implementation of recommended changes phased over 4-12 weeks depending on scope.
Deliverables:
Written assessment, configuration change specifications, migration plan for data cleanup, training materials for revised workflows. T&M at $125/hour, typically $10,000-$15,000.
AI & Automations
When you call: You're tired of manual report generation every month, your demand forecasting is spreadsheet-based guesswork, or you need intelligent exception monitoring that doesn't require a human checking 500 transactions daily.
How we solve it:
- Identify high-ROI automation candidates (reporting, alerts, forecasting, data validation)
- Build practical AI/ML models where pattern recognition adds value—no hype
- Develop custom SDK add-ons or Service Layer integrations for workflow automation
- Implement scheduled jobs with error handling and audit trails
Timeline:
2-4 weeks per automation initiative depending on complexity and data readiness.
Deliverables:
Production-grade automated processes, user documentation, handoff training for your team to maintain/extend. T&M at $125/hour, typically $10,000-$20,000 per automation initiative.
Complex Integrations
When you call: External system (eCommerce, WMS, CRM, manufacturing execution) needs to stay in sync with SAP B1, existing integration is fragile or creating data errors, or you upgraded and the interface broke.
How we solve it:
- Architecture review: API capabilities, data volume, sync frequency, error handling requirements
- SDK or Service Layer integration development with proper transaction management
- Data validation and transformation logic to prevent garbage-in scenarios
- Monitoring and alerting for integration failures before they corrupt your books
Timeline:
3-6 weeks for typical middleware integration. Complex multi-system orchestration can extend to 8-12 weeks.
Deliverables:
Hardened integration with comprehensive error handling, sync monitoring dashboard, technical documentation, admin training. T&M at $125/hour, typically $15,000-$30,000.
Ad-Hoc Reporting
When you call: Crystal Reports is giving you data you don't trust, you need custom financial reconciliation queries, executives want operational dashboards that SAP B1 doesn't provide out-of-box, or you're exporting to Excel because the native reports don't cut it.
How we solve it:
- Requirements gathering: what decisions need this data, how often, what accuracy is required
- Custom SQL query development with optimization for large datasets
- Crystal Reports design or modification for formatted executive output
- Automated distribution via email/file drop if needed
Timeline:
1-2 weeks per reporting package (typically 3-5 related reports).
Deliverables:
Production reports with documentation, SQL source code, admin guide for modifications. T&M at $125/hour, typically $5,000-$10,000.
Partner Delivery
When you call: You're an SAP Business One partner with a high-stakes project (complex industry, demanding client, tight timeline) and need senior technical capacity you can rely on. Or you sold a custom integration and need someone who won't blow up the schedule.
How we solve it:
- Embedded senior consultant role: architect, lead developer, or technical reviewer
- Handle the hard parts: SDK customizations, tricky integrations, performance issues, upgrade complications
- Weekly status reporting, transparent communication with your team and end client
- Knowledge transfer so your team can maintain what we build
Timeline:
Flexible engagement from 4 weeks (focused technical spike) to 6+ months (full implementation delivery partner).
Deliverables:
Completed technical scope, code documentation, handoff sessions with your delivery team. Monthly retainer or project-based engagement.